Technical Support

We support ISP clients with 24/7/365 technical support for all forms of dial-up and high-speed connectivity, email support and web browser help. We also assist customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling to understand how to use their web hosting accounts, configuring email accounts, customers calling with a problem with their software or hardware. In addition to these services we also document all trouble calls in a knowledge base and will escalate emergency requests 24 hours a day.

We offer:

Call handling and incident tracking
ISP Support & Email Configuration Services
Hotel and Apartment Support for ISP and Email
Custom escalation paths for your subscribers
Complete setup & Installation support
Remote administration & troubleshooting support
Real time web-based access to all support activities

Write to us today with some details of your requirement at sales@aqusagtechnologies.com and we shall get back to you with a custom quote within 24 hours of request.